Issues to consider:
When hiring a contractor there are some issues that might be of
help for you to consider. We have listed some of them here:
Longevity of the company
Type of work the company does
Size of the company
Licensing and Professionalism
Workmanship and Recommendations
Longevity of the company.
We must understand that experience does not mean the time the
company has been in business. When we see a company advertise
30 years experience that may well be, but the company itself may
only be in business for three months. Hardly a company worth considering
on a major project. If the company has not been established for
several years, it is doubtful that it has arranged and streamlined
all of its procedures and work crew adequately.
Type of work the company does
Although this seems obvious enough, it is unfortunate that many
homeowners overlook this. Even though a company may be in business
for 30 years and can prove it, the company may specialize in some
other type of work rather than what you them for.
Size of the company
This is a hotly debated issue. Many customers that we have helped
over the years used to believe that dealing with a smaller firm
is best. Their reasoning was as follows:
Smaller company = lower overhead = lower cost to me
Smaller company = more personalized attention to my project and
my needs
Smaller company = more care in the work they do
While the above may sometimes be true, we have
found that unfortunately the old expression, you get what you
pay for, rings true here. While lower overhead can mean lower
cost, it is almost always true that is does not lead to better
service, or for that matter better workmanship. Smaller companies
cannot offer the same type of service that a larger company can.
They do not have the support of staff to oversee the project,
handle the business, take care of service calls, order materials,
schedule workers, deliveries, materials, etc.
Another factor not often considered when dealing
with smaller companies is the risk involved. Generally, smaller
companies are owned by an individual, with virtually no back office
support to help in case something goes wrong. Questions to ask
yourself when hiring this type of contractor are-
What if something happens to this guy? A car accident, a vacation,
a broken leg, a death in the family? Will my project start on
time like he promised? What if something happens in the middle
of my project, will it continue, or am I just left to my own devises?
Will the contractor return to work at all? These human conditions,
unfortunately, are the most common problems with hiring a small
company.
Licensing and Professionalism
We all know and have been advised that you should always deal
with a licensed contractor. However, what you may not know is
that a license does not ensure you a proper job. In the State
of New York, there are virtually no requirements to become a licensed
home improvement contractor. There are many organizations such
as the National Association of the Remodeling Industry (NARI)
that train and educate the industry to become Certified Remodelers.
By attending and passing these instructions a contractor can show
his professionalism. We believe that a homeowner should only deal
with professionals who have credentials from at least 3 valid
organizations and prove it!
Workmanship and Recommendations
Undoubtedly, one of the most important aspects of choosing a remodeling
company is the workmanship that they can provide. Many homeowners'
try to evaluate this by getting two or three references from the
contractor. Although this is widely recommended by many pundits,
we respectfully disagree with this approach. If you ever heard
the story of a homeowner who hired the same guy who did a beautiful
job next door, but then did a lousy job for him, you will understand
our point of view. There are at least three reasons why we feel
this way:
When your neighbor
recommends a contractor to you, the neighbor very often doesn't
know himself if the job was done properly. Very often the recommendation
is too recent. The job is not even a year old. Show me that same
roof 5 years from now, or the same bath, or dormer……….. You get
the idea.
Even the worst
contractors out there can find 3 or 4 jobs he did well. Possibly
even his aunts, uncles or cousins job, that he did not even do!
The job next
door, or the ones shown to you, may have been done by the same
company, but by different work crews who are no longer with the
company. Many of the smaller companies hire sub-contractors, and
some of them even try to find the cheapest ones.
We believe that if all of the other issues we
mentioned above are taken into account that the workmanship will
naturally flow.